Privacy | Find Santa.com

We take your privacy very seriously and treat all your personal data we collect in accordance with this privacy policy. This privacy policy sets out the basis on which any personal data we collect from you, that you provide to us, or that other third parties provide to us, will be processed by us.

This privacy policy applies to personal data collected when you: -

Visit one of our website: www.findsanta.com
Visit one of our Christmas Events
Contact us, for example by telephone, email, post or through submitting a form on our websites;
Provide products or services to us;
Apply for a job with us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This privacy policy shall be read in conjunction with our co, any of our notices or terms located within events our website terms and conditions

Where we collect and use your personal data from a corporate perspective (i.e. where we are contracting with you (for example where you provide us with products or services as a supplier) as a sole trader or partnership, or contracting with the business you are employed / contracted by) this will be done in accordance with the relevant parts of this privacy policy. If you have any questions or concerns about this, please contact us.

Information About Us

For the purposes of the applicable UK and EU data protection laws ("Data Protection Law"), the data controller is Shaw & Partners Limited ("we","our", "us"), registered under company number 10175685, at registered address Shaw House 50 Upper Holland road Sutton Coldfield West Midlands B72 1ST.

What information do we collect?

Information that you give us

When you purchase products or make enquiries about our products, enter a competition, register to use our websites or otherwise provide us with your personal data while either on our websites or through one of our local stockists, contact us with a query or complaint, apply for a job with us, visit one of our showrooms, or provide services or products to us as a supplier, you may provide us with information about yourself.

This may include your name, address (including your billing and delivery address details where appropriate), your email address, contact telephone number, date of birth, gender details of any comments or feedback which you provide to us, and job application information.

If you sign up to be kept informed about our promotions and products you will also provide us with your name and email address.

We will also require your credit/debit card details from you where you are purchasing products from us. We will use this information to supply you with the products that you have purchased and to help us prevent fraud.

You are not obliged to provide your personal data to us. However, if you do not provide your personal data to us, we may not be able to provide products to you, respond to your queries, enter you into competitions, or process your job application.

Information that we collect about you

We may also collect and process records of any correspondence and communications that you have with us and a record of transaction history and details of transactions conducted on our websites is kept by us together with details of the fulfilment of any of your order.

We monitor, record, store and use any telephone, email or other communication you provide (including call recordings) in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service.

As you move around our websites, subject to appropriate consents being obtained, we will collect information about your visit, such as which pages you visit, how often you visit and what links you click on.

This will include technical information such as Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform and information about your visit such as the full Uniform Resource Locators (URL) clickstream to, through and from our websites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

We may also receive information about you if you use any of the other services we provide. In this case we will have informed you when we collected that personal data that it may be shared internally and combined with personal data collected on the websites for the purposes set out in this policy, including helping us to build a profile of you to get to know you better, and so that we can personalise and enhance your customer experience with us, for example; to ensure that content is relevant for you.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

We also collect CCTV images of you when you visit one of our events.

Where you apply for a job with us we will take notes about your interview or application which include your personal data.

Information that we receive about you from other sources

We may receive personal information about you from other sources such as retailers of our products, social media platforms where you make your information publically available, publicly available customer lists lawfully acquired from third party vendors and from third parties who work with us in connection with our websites and services.

Where you apply for a job with us, we may also receive personal data about you when we seek references from your previous employers and other referees.

How do we use your personal information?

Information you give to us. We will use this information:
- to carry out our obligations arising from any agreements entered into between you and us and to provide you with the information, products and services that you request from us;
- to carry out appropriate and necessary investigations and discharge our legal and regulatory obligations and duties, including to comply with anti-fraud and anti-money laundering requirements;
- to send you a welcome email to verify your account when you register with the websites or sign-up in-store and other emails for the purposes of providing any services, products, competitions or promotions to you, including in relation to account management or system maintenance;
- to provide you with marketing information about other services or products we offer that are similar to those that you have already purchased, or services or products you have consented to receiving on the websites or in-store; to notify you about changes to our services and/or products;
- build a profile of you, your preferences and your habits in order to personalise and enhance your customer experience; to provide customer support;
- to receive products or services from you where you are a supplier;
- to process your job application; and/or
- to ensure that content from the websites is presented in the most effective manner for you and for your computer.

We may use the personal data we collect about you on an anonymised basis to create statistics and anonymised information which we then share with third parties including ad networks, search engines and analytics providers.

Please note we will not use any financial or credit card information for any purpose other than to discharge our legal / regulatory duties and to process payments paid by you for our products and services or due to you by agreement (e.g. refunds).

Information we collect about you. We will use this information:

to administer our websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to carry out appropriate and necessary investigations and discharge our legal and regulatory obligations and duties, including to comply with anti-fraud and anti-money laundering requirements, and (where applicable) to safeguard our staff and other customers / users in respect of unlawful, disruptive or objectionable behaviour in any of our stores or on our websites;
to improve our websites to ensure that content is presented in the most effective manner for you and for your computer;
to enhance our website experience to ensure you receive a personalised and continuously improving customer service;
to allow you to participate in interactive features of our websites, when you choose to do so;
as part of our efforts to keep our websites safe and secure;
for data-matching purposes in respect of your use of our websites / services and your use of certain third party services;
to deliver (whether directly or indirectly via third parties) effective and personalised marketing material and content of Shaw & Partners Limited and where you have consented, other companies within our Group and to assist us in the improvement and optimisation of advertising, marketing material and content, our services and the websites;
to measure, understand or monitor the effectiveness of advertising, promotions, marketing material and content and any joint initiatives with our affiliates, suppliers, partners, subcontractors and other selected third parties;
to build an anonymous profile of you, your preferences and your habits, so we can provide you with advertisements and content that is more relevant to your interests;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you where permitted; and/or
to make suggestions and recommendations to you and other users of our websites or services about products or services that may interest you or them.
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Using your information in accordance with Data Protection Law

Data Protection Law requires that we meet certain conditions before we are allowed to use your data in the manner described in this privacy policy. We take our responsibilities under data protection laws extremely seriously, including meeting these conditions. To use your personal data, we will rely on the following conditions, depending on the activities we are carrying out:

Compliance with legal obligations: As an entity established under the laws of England and Wales, Shaw & Partners Limited is obliged to comply with UK laws and guidance provided by UK regulatory bodies. In particular, we will need to process your personal information to verify your identity, establish your age and to verify your source of funds for anti-money laundering and fraud purposes.
Necessary for the entry into / performance of a contract: When you enter into a transaction with us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow you to purchase products from us), we will need to collect and process your personal information. Failure to provide the requisite personal information on sign-up and financial information on entering into the transaction or objecting to this type of processing / exercising your deletion rights will unfortunately mean we cannot provide our goods / services to you.
- Consent: We may send you marketing messages by email about us and our products and offers where you have not unsubscribed and where you have purchased similar products from us. We provide easy ways to stop our marketing, and you can opt out at any time.

If you are not a customer of ours but have provided us with consent to use your details for marketing purposes, then we may also contact you about our products.

In each of the situations above, you have the right to withdraw your consent at any time and can object to processing of this nature.

Legitimate interests: To use your personal data for any other purpose described in this privacy policy, we will rely on a condition known as "legitimate interests". It is in our legitimate interests to collect your personal data as it provides us with the information that we need to provide our services to you more effectively. Effectively, this requires us to carry out a balancing test of our interests in using your personal data (for example, in order to provide you with the information, products and services that you request from us), against the interests you have as a citizen and the rights you have under data protection laws (for example, to not have your data sold to third party marketing companies without your knowledge, or not store your personal data in insecure or unstable countries or regions), which is set out below.

Legitimate interest

We have a legitimate interest in processing your information as:

You benefit from the provision of products and services;
We have a legitimate interest in recording calls to monitor staff performance, train staff, and improve our processes;
We will both benefit from the ability to enforce or apply rights under any contract between us;
We are required to ensure health and safety of our showrooms and have a legitimate interest in ensuring any processes are effective;
We have a legitimate interest in ensuring the security of our showrooms, and in assisting with the prevention and detection of crime;
We both benefit from the processing of your job application with us;
We both benefit from the provision of services and products where you are a supplier to us;
we would be unable to provide our products and services without processing your information.

Necessity

We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as we process your personal data only so far as is necessary to achieve the purpose outlined in this privacy policy.

Impact of processing

We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as the processing of your personal data does not unreasonably intrude on your privacy.

How long we keep your information for

We will only retain your personal data for as long as necessary for the purposes listed above.

Information will typically be deleted within 2 years from date of our last positive interaction with you to enable us to deal with any issues or concerns you may have about how we processed your order or otherwise, and also to allow us to bring or defend legal proceedings.

Marketing

We want to keep you informed about all our products, promotions and news, and where you have indicated you are happy to receive marketing email we will keep in touch with the latest news.

If you have previously purchased products from us and have not opted out from receiving marketing correspondence, we will contact you by email with information about products and services similar to those which you have already purchased from us.

If you have not made a purchase from us, and where we permit selected third parties to use your data, we (or they) will contact you with marketing if you have consented to this.

We may also send updates and marketing from our selected third parties about their products, promotions and news to you on their behalf where you have consented to this.

If you prefer not to continue to receive promotional or marketing information from us or from selected third parties, please use the unsubscribe function in the information we send you or alternatively write to our Data Protection Officer using the details below.

The Data Protection Officer
Shaw & Partners Limited
50 Upper Holland Road
Sutton Coldfield
West Midlands
B72 1ST

Email: Findsantauk@gmail.com

Disclosures

We may disclose your personal data to any member of our group (being our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006) We will only share your personal information with other members of our group for marketing purposes where you have expressly opted-in/consented to the disclosure of your personal data for these purposes.

Third-party service providers may, without limitation, be appointed by us to provide us with technical support, to process your transactions and to maintain your accounts or to run promotions or marketing campaigns, and we will disclose your personal data to them to enable them to provide these services, as further detailed below. In addition, credit card details are sent directly to our secure payment processors Barclaycard, Square and PayPal who process payments on our behalf.

We will disclose your information to:

business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; e.g. service providers who operate elements of our website service and process personal data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. We may also disclose your personal data to our supply and delivery partners for the purpose of processing and fulfilling your order. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the Act.
third party suppliers and service providers to the extent they assist our group with its legal / regulatory obligations e.g. providers of services in respect of anti-money laundering, fraud, verification etc.;
selected third parties so that they can contact you with details of the services that they provide, where you have expressly opted-in/consented to the disclosure of your personal data for these purposes;
analytics and search engine providers that assist us in the improvement and optimisation of our websites and other selected third parties; and
law enforcement agencies, or other appropriate third parties, where we consider your behaviour to be unlawful, offensive, inappropriate or objectionable in one of our stores or on our websites.

We will disclose your personal information to third parties:

in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
in the event of any insolvency situation (e.g. the administration or liquidation) of Silentnight Group Limited or any of its group;
if Shaw & Partners Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
to protect the rights, property or safety of us, our staff, our customers, or others. This includes exchanging information with other companies and organisations (including without limitation, other third parties, your employer, educational institution, email or internet provider, your parents (if you are under the age of 18) and law enforcement agencies) for the purposes of staff and customer safety (whether this is in-store or online), crime prevention, fraud protection and credit risk reduction; and
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or regulatory requirements or in order to enforce or apply our terms of use and other agreements, or otherwise for the prevention or detection of fraud or crime.

In assessing your request for products or services, we may use your personal data for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your personal data it will remain secure.

Where we store your personal data

The personal data that we collect from you is stored on secure information technology systems located in the EEA which are operated by us or on our behalf by third parties. Some data processing in relation to web and email services and delivery of any products ordered by you is carried out on our behalf by a third party. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy and Data Protection Law.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Protecting Your Information

Our websites use up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software. We may vary this in the future if we feel you will benefit from greater security whilst using our websites.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our websites. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Our websites use cookies, as almost all websites do, to help provide you with the best experience we can. For more information please see our cookies policy

Third Party Services

We may from time to time make available through our websites certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights

You have a number of rights under data protection law in relation to the way we process your personal data, although these are not absolute and in some instances we may be unable to accept your request, in which case we will respond to you to explain why. These are set out below. You may contact us using the details on our websites (or by contacting us directly – details below) to exercise any of these rights, and we will respond to any request received from you within one month from the date of the request.

Our Data Protection Officer is:

Please address any questions, comments and requests regarding our data processing practices to us in this way in the first instance.

1. You have the right to request access to your personal data

You have the right to request confirmation that your personal data is being processed, access to your personal data (through us providing a copy) and other information about how we process your personal data.

2. You have the right to ask us to rectify your personal data

You have the right to request that we rectify your personal data if it is not accurate or not complete.

3. You have the right to ask us to erase your personal data

You have the right to ask us to erase or delete your personal data where there is no reason for us to continue to process your personal data. This right would apply if we no longer need to use your personal data to provide products or services to you, where you withdraw your consent for us to market to you, or where you object to the way we process your personal data (see right 6 below).

4. You have the right to ask us to restrict or block the processing of your personal data

You have the right to ask us to restrict or block the processing of your personal data that we hold about you. This right applies where you believe the personal data is not accurate, you would rather we block the processing of your personal data rather than erase your personal data, where we don’t need to use your personal data for the purpose we collected it for but you may require it to establish, exercise or defend legal claims.

5. You have the right to port your personal data

You have the right to obtain and reuse your personal data from us to reuse for your own purposes across different services. This allows you to move personal data easily to another organisation, or to request us to do this for you.

6. You have the right to object to our processing of your personal data

You have the right to object to our processing of your personal data on the basis of our legitimate business interests, unless we are able to demonstrate that, on balance, our legitimate interests override your rights or we need to continue processing your personal data for the establishment, exercise or defence of legal claims.

7. You have the right not to be subject to automated decisions

You have the right to object to any automated decision making, including profiling, where the decision has a legal or significant impact on you.

8. You have the right to withdraw your consent

You have the right to withdraw your consent where we are relying on it to use your personal data.

If you have any concerns regarding our processing of your personal data, or are not satisfied with our handling of any request by you in relation to your rights, you also have the right to make a complaint to the Information Commissioner's Office. Their address is:

First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

PURCHASE POLICY

INTRODUCTION
Shaw & Partners Limited Trading as FindSanta.com (“Findsanta.com”, “we”, “us”, “our”) is a company registered in England and Wales.
We operate an online marketplace where you can purchase primary tickets and resale tickets, as well as other items in connection with events. The term “Ticket(s)” means primary event tickets (i.e. tickets allocated to us directly by Event Partners (as defined below) for sale by us). The term “Resale Ticket(s)”, on the other hand, means tickets that have been purchased from us and are being sold on by the original buyer (i.e. they are not sold by us, we simply facilitate the sale via our fan-to-fan ticket exchange service.
This “Purchase Policy” sets out the terms and conditions applicable to purchases of Tickets from us. If you are making a purchase online, this Purchase Policy also incorporates our website terms..
We sell Tickets and associated products and services on behalf ourselfs and of event organisers, promoters, venues, producers, artists/performers, agents, teams, record labels and other persons involved in the organisation of events (“Event Partner(s)”).
We sell Tickets as and when they are allocated to us by Event Partners, and in accordance with their instructions. The number and type of Tickets allocated for sale by us vary on an event by event bais.

We sell Tickets from several distribution points, including online (desktop, mobile website and app), call centres and, in some cases, box offices. All of our distribution points access the same ticketing system and ticket inventory, therefore Tickets for popular events may sell-out quickly.

Our Purchase Policy does not apply to any purchases made from Groupon or from any other third parties. We act solely as Groupon's fulfilment partner and are not responsible for any aspects of your purchase from Groupon, save for delivery of tickets to you. If you have any queries or complaints regarding your purchase of tickets from Groupon or other third parties, please contact them directly.

LEGALLY BINDING CONTRACT
In order to make a purchase from us, you must be 18 years old or more and able to enter into legally binding contracts.
Any purchase from us forms a legally binding contract that is subject to: (i) this Purchase Policy; (ii) any special terms and conditions stated to be applicable to an Item and/or event; (iii) other terms and conditions of the Event Partner(s) and/or event; and (iv) any venue terms and conditions (including conditions of entry). You should read this Purchase Policy carefully before you make a purchase.
By purchasing one or more Items from us, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Purchase Policy. If you do not agree with this Purchase Policy or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not make a purchase.
We reserve the right from time to time to make changes to this Purchase Policy. Where we make any such changes, we shall post the updated version of this Purchase Policy on our website. Therefore, we recommend you check this Purchase Policy regularly to stay informed of its current terms and conditions. All purchases are subject to the applicable version of this Purchase Policy that was published at the time of purchase. If you do not agree with any revised version of this Purchase Policy, or if you cannot comply with it, then you must not make a purchase.

PRICES, PAYMENT AND PLACING ORDERS

All prices for Items offered for sale from us are inclusive of VAT and are broken down as follows:
( a) sale price of the Item (“Sale Price”); plus
(b) any per-Item service or facility charges (“Service Charge”); plus
(c) any per-order handling and/or delivery fees (“Order Processing Fees”).

Whilst we try to ensure that all advertised prices are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price (in which case we will credit or debit you as applicable) or cancelling your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability.
In many circumstances, Ticket prices are set at the time of the initial on-sale and stay the same until the event. However, some Tickets are "market-priced," and so Sale Prices may increase or decrease at any time, based on demand. This is similar to how airline tickets and hotel rooms are sold and is commonly referred to as "Dynamic Pricing". You will not be entitled to a refund or credit if (i) the Sale Price you paid for a Ticket was at any time before you purchased your Ticket less than the Sale Price you paid; or (ii) the Sale Price of any other Tickets to the relevant event (whether in the same price category or otherwise) is/are subsequently reduced after you purchase your Ticket.
Accepted methods of payment include Visa, MasterCard and American Express debit or credit cards as well as valid and unexpired findsanta.com gift cards.
Your contract for purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have purchased Item(s). However, if you have purchased an Upsell that is a product (as opposed to a service), your contract for purchase in relation to that product will end 14 days after the date of delivery of the product to you. Please see clause 13 for further details.
If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation.
All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. In rare circumstances, if your payment is recalled by the associated bank or payment provider, we reserve the right to cancel and refund any order for which an order confirmation has been sent. We accept no responsibility or liability for such cancellations, as these are outside our control.
It is prohibited to obtain or attempt to obtain any Items through unauthorised use of any robot, spider or other automated device or software, or through unauthorised framing or linking to any website, or through any other illegal or unauthorised activity. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Purchase Policy, without any notice to you, and any and all Items obtained as part of such orders will be void.
To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We reserve the right to cancel any orders that we reasonably suspect to have been made fraudulently, without any notice to you, and any and all Items obtained as part of such orders will be void.
Please ensure that you read the full Item description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake.
Please note, all seating maps and charts displayed during the purchase process are for guidance only and reflect the general layout for the venue for particular events. For some events, the layout and specific seat locations may vary without notice.

. DELIVERY
Your tickets and zoom link are sent via e-delivery, you are responsible for ensuring you have the link good time prior to the event; or (ii) providing a valid email address for e-delivery of Tickets and ensuring that you are able to receive delivery of the Tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered, and by checking your email mailbox regularly (including junk or spam folders)).
We shall not be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Tickets (whether physically or via email, as applicable) or your failure to download Tickets.
It is your responsibility to check your Tickets immediately once they have been delivered as mistakes cannot always be rectified.

TICKET RESTRICTIONS
When purchasing Tickets from us, you are limited to a specified number of Tickets for each event (and in some cases, per tour comprising several events). This number is included on the first purchase page and is verified with every order. This policy is in effect to discourage and prevent unfair ticket buying practices. Tickets may be restricted to a maximum number per person (or business, as applicable), per credit or debit card and, for some events or tours, a restriction may apply per household as well. We reserve the right to cancel any order(s) for Tickets purchased in excess of the relevant limits without notice..
You are not entitled to purchase any Tickets as a trader acting in the course of business with the intention of reselling your Tickets for profit unless formal written permission is given by us and the relevant Event Partner in advance. If we discover or have reason to suspect that you have purchased and intend to resell, or have sold Tickets in breach of this clause, we reserve the right to cancel your Tickets without notice.
You may not resell or transfer your Tickets if prohibited by law. In addition, Event Partners may restrict or prohibit the resale or transfer of tickets for some events. Any resale or transfer (or attempted resale or transfer) of a ticket in breach of the applicable law or any restrictions or prohibition imposed by an Event Partner is grounds for seizure or cancellation of that Ticket.
Tickets purchased from us may not:
(a) be used for advertising, promotions, contests or sweepstakes (or for other such similar commercial gain); and/or
(b) be combined with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for sale or other distribution,
unless formal written permission is given by us and the relevant Event Partner in advance and provided that even if such permission is granted, use of our or any Event Partner’s trade marks and other intellectual property is subject to the express prior written consent of the owner.

EVENT TIMINGS AND ADMISSIONS
Please note that advertised start times of events are subject to change.
Tickets are sold subject to the Event Partner's right to alter or vary the programme of an event due to events or circumstances beyond its reasonable control without being obliged to refund
EVENT CANCELLATIONS AND ALTERATIONS

11.1 If an event is cancelled, rescheduled or materially altered, we will use reasonable endeavours to notify you once we have received the relevant information and authorisation from our Event Partner. However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event.
Cancellation: If an event for which you have purchased Tickets or Packages is cancelled in full (and not rescheduled), your order will be cancelled, and you will be refunded the Sale Price of your Tickets or Packages (Service Charges and Order Processing Fees may be non-refundable). If you have purchased Tickets or Packages for an event takes place over several days and one or more days (but not all days) are cancelled, you may only be offered a proportionate partial refund.
Rescheduling: If an event for which you have purchased Tickets or Packages is rescheduled, Tickets and Packages will usually be valid for the new date (or you will be offered Tickets or Packages of a value corresponding with your original Tickets or Packages for the rescheduled event, subject to availability). If you notify us within the specified deadline that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets or Packages (Service Charges and Order Processing Fees are non-refundable). Failure to notify us within any specified deadline that you are unable to attend the rescheduled event will be deemed to be a reconfirmation of your order for Tickets or Packages for the rescheduled event, and you will not be able to claim a refund.
Refunds will be made using the same means of payment as you used for the initial purchase.

13. STATUTORY RIGHT TO CANCEL
Tickets and Packages cannot be cancelled, exchanged or refunded after purchase,

INTERPRETATION
The terms “including”, “include”, “in particular”, “e.g.” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
14.2 The headings used within this Purchase Policy are for reference purposes only and do not affect its interpretation. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Purchase Policy.
14.3 Capitalised terms in this Purchase Policy shall have the special meaning ascribed to them as set out within this Purchase Policy.

WARRANTIES AND INDEMNITIES
You represent and warrant that the information that you submit to us in relation your account and in your use of the TM Services is true, accurate and complete and you will not use any false information, including contact information. You further warrant and represent that you are aged 18 years or over and can enter into legally binding contracts.
You represent and warrant that in using our website, you shall comply with all applicable laws and regulations, along with the terms of this Purchase Policy and any other applicable terms and conditions.
You hereby indemnify and hold harmless us and our affiliates along with their respective officers, directors, employees and agents (the “Indemnified Parties”) against any losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered by any Indemnified Parties arising out of or in connection with your breach of this Purchase Policy or any other applicable terms and conditions, breach of any applicable laws or regulations, or breach of any third party rights.

LIMITATION OF LIABILITY
To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner):
(a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner;
(b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partner’s negligence); or
(c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Purchase Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations.
To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of the TM Services and/or any purchases made under this Purchase Policy. In particular please note that:
(a) personal arrangements and expenditure, including travel, accommodation, hospitality and other costs and expenses incurred by you relating to an event which have been arranged by you are at your own risk, and neither we nor the relevant Event Partners shall be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of an event for which you have purchased tickets under this Purchase Policy; and
(b) neither we nor any relevant Event Partner shall be responsible or liable to you for any loss of enjoyment or amenity, including where an event has been cancelled, rescheduled or altered; and
(c) neither we nor any relevant Event Partner shall be responsible or liable to you (and you will not be entitled to any refund) if admission to a venue or event is refused or revoked at any time as a result of your breach of any Event Partner’s terms and conditions.
16.3 Unless otherwise stated our and any relevant Event Partner’s liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any Items you have purchased shall be limited to the price paid by you for the Items, including any Service Charges but excluding any Order Processing Fees.
1We are not responsible for any internet connection errors experienced while using the our website or apps
We are not responsible for the actions or failures of any Venue, performer, promoter or other Event Partner. Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. Neither shall we be liable for any loss or damage sustained to your property or belongings, or those of any guests under your booking, attending an event.
We will not be liable to you for failure to perform any of our obligations under this Purchase Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). This clause does not affect the terms of any clauses specifically providing for a right of refund.
Nothing in this Purchase Policy seeks to exclude or limit our or any Event Partner’s liability for death or personal injury caused by our or any Event Partner’s negligence, fraud or other type of liability which cannot by law be excluded or limited.

GENERAL
If we delay or fail to enforce any of the provisions of this Purchase Policy, it shall not mean that we have waived our right to do so.
We shall be entitled to assign our rights and obligations under this Purchase Policy provided that your rights are not adversely affected.
If any provision of this Purchase Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Purchase Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately.
If any provision of this Purchase Policy is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Purchase Policy.
Any of our and our Event Partners’ affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999. Except as provided in the previous sentence, this Purchase Policy does not create any right enforceable by any person who is not a party to it but does not affect any right or remedy that a third party has which exists or is available apart from the Contracts (Rights of Third Parties) Act 1999.
Nothing contained within this Purchase Policy and no action taken by you or us pursuant to this Purchase Policy shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent.
Any notice provided under this Purchase Policy shall be delivered upon receipt and shall be deemed to have been received at the time of delivery (if delivered by hand, registered post or courier) or at the time of transmission (if delivered by email).
This Purchase Policy shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with this Purchase Policy.

Cancellation Policy

Where a cancellation is received 1 week or more prior to the event a 100% credit voucher will be issued to be used at another findsanta.com event within 14 months
For cancellations received 6 days or less prior to an event no credit can be issued.
Cancellations must be received in writing via email at findsantauk@gmail.com
In the unlikely event that findsanta.com cancels or otherwise postpones an event findsanta.com is not responsible for travel, accommodation or other costs incurred.
Intellectual property rights of all materials produced by, and or distributed by, or on behalf of findsanta.com is expressly reserved and any unauthorised duplication, publication or distribution is prohibited, all materials Copyright findsanta.com
In the event that findsanta.com postpones or cancels an event, a refund or credit voucher will be issued
Findsanta.com is not responsible for any loss or damage as a result of substitution, alteration or cancellation/postponement of an event.Findsanta.com shall assume no liability whatsoever should an event be cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this event impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: fire, war, labour strike, weather conditions or other emergency.
Governing law: This Agreement shall be governed and construed in accordance with the law of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts. Findsanta.com alone is entitled to waive this right and submit to the jurisdiction of the courts in which the client’s office is located.
Client information is maintained on Findsata.com databases and is utilised by Findsanta.com to assist in the provision of products and services which are deemed to be relevant to clients. Communication may be by telephone, fax, email or other relevant means. As part of Findsanta.com training and security practices some video calls may be recorded.

Discounts

Any time-based discounts (e.g. early booking discount) offered require payment at time of registration and prior to the published cut-off date for such discounts.
Additional discounts offered by Findsanta.com or selected partners also require payment at the time of registration and prior to any published cut-off dates.

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