•  Shaw & Partners Limited Trading as FindSanta.com (“Findsanta.com”, “we”, “us”, “our”) is a company registered in England and Wales.

  •  We operate an online marketplace where you can purchase primary tickets and resale tickets, as well as other items in connection with events. The term “Ticket(s)” means primary event tickets (i.e. tickets allocated to us directly by Event Partners (as defined below) for sale by us). The term “Resale Ticket(s)”, on the other hand, means tickets that have been purchased from us and are being sold on by the original buyer (i.e. they are not sold by us, we simply facilitate the sale via our fan-to-fan ticket exchange service.

  •  This “Purchase Policy” sets out the terms and conditions applicable to purchases of Tickets from us. If you are making a purchase online, this Purchase Policy also incorporates our website terms..

  • We sell Tickets and associated products and services on behalf ourselfs and of event organisers, promoters, venues, producers, artists/performers, agents, teams, record labels and other persons involved in the organisation of events (“Event Partner(s)”).

  • We sell Tickets as and when they are allocated to us by Event Partners, and in accordance with their instructions. The number and type of Tickets allocated for sale by us vary on an event by event bais.

       We sell Tickets from several distribution points, including online (desktop, mobile website and app), call centres and, in some cases, box offices.           All of our distribution points access the same ticketing system and ticket inventory, therefore Tickets for popular events may sell-out quickly.  

  • Our Purchase Policy does not apply to any purchases made from Groupon or from any other third parties. We act solely as Groupon's fulfilment partner and are not responsible for any aspects of your purchase from Groupon, save for delivery of tickets to you. If you have any queries or complaints regarding your purchase of tickets from Groupon or other third parties, please contact them directly.


  •  In order to make a purchase from us, you must be 18 years old or more and able to enter into legally binding contracts.

  •  Any purchase from us forms a legally binding contract that is subject to: (i) this Purchase Policy; (ii) any special terms and conditions stated to be applicable to an Item and/or event; (iii) other terms and conditions of the Event Partner(s) and/or event; and (iv) any venue terms and conditions (including conditions of entry). You should read this Purchase Policy carefully before you make a purchase.

  •  By purchasing one or more Items from us, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Purchase Policy. If you do not agree with this Purchase Policy or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not make a purchase.

  •  We reserve the right from time to time to make changes to this Purchase Policy. Where we make any such changes, we shall post the updated version of this Purchase Policy on our website. Therefore, we recommend you check this Purchase Policy regularly to stay informed of its current terms and conditions. All purchases are subject to the applicable version of this Purchase Policy that was published at the time of purchase. If you do not agree with any revised version of this Purchase Policy, or if you cannot comply with it, then you must not make a purchase.


        All prices for Items offered for sale from us are inclusive of VAT and are broken down as follows:
       ( a) sale price of the Item (“Sale Price”); plus
        (b) any per-Item service or facility charges (“Service Charge”); plus
        (c) any per-order handling and/or delivery fees (“Order Processing Fees”).

  •  Whilst we try to ensure that all advertised prices are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price (in which case we will credit or debit you as applicable) or cancelling your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability.

  •  In many circumstances, Ticket prices are set at the time of the initial on-sale and stay the same until the event. However, some Tickets are "market-priced," and so Sale Prices may increase or decrease at any time, based on demand. This is similar to how airline tickets and hotel rooms are sold and is commonly referred to as "Dynamic Pricing". You will not be entitled to a refund or credit if (i) the Sale Price you paid for a Ticket was at any time before you purchased your Ticket less than the Sale Price you paid; or (ii) the Sale Price of any other Tickets to the relevant event (whether in the same price category or otherwise) is/are subsequently reduced after you purchase your Ticket.

  •  Accepted methods of payment include Visa, MasterCard and American Express debit or credit cards as well as valid and unexpired findsanta.com gift cards.

  • Your contract for purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have purchased Item(s). However, if you have purchased an Upsell that is a product (as opposed to a service), your contract for purchase in relation to that product will end 14 days after the date of delivery of the product to you. Please see clause 13 for further details.

  •  If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation.


  •  All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. In rare circumstances, if your payment is recalled by the associated bank or payment provider, we reserve the right to cancel and refund any order for which an order confirmation has been sent. We accept no responsibility or liability for such cancellations, as these are outside our control.

  •  It is prohibited to obtain or attempt to obtain any Items through unauthorised use of any robot, spider or other automated device or software, or through unauthorised framing or linking to any website, or through any other illegal or unauthorised activity. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Purchase Policy, without any notice to you, and any and all Items obtained as part of such orders will be void.

  •  To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We reserve the right to cancel any orders that we reasonably suspect to have been made fraudulently, without any notice to you, and any and all Items obtained as part of such orders will be void.

  • Please ensure that you read the full Item description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake.

  • Please note, all seating maps and charts displayed during the purchase process are for guidance only and reflect the general layout for the venue for particular events. For some events, the layout and specific seat locations may vary without notice.


  •  Your tickets and zoom link are sent via e-delivery, you are responsible for ensuring you have the link good time prior to the event; or (ii) providing a valid email address for e-delivery of Tickets and ensuring that you are able to receive delivery of the Tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered, and by checking your email mailbox regularly (including junk or spam folders)).

  •  We shall not be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Tickets (whether physically or via email, as applicable) or your failure to download Tickets.

  • It is your responsibility to check your Tickets immediately once they have been delivered as mistakes cannot always be rectified.



  • When purchasing Tickets from us, you are limited to a specified number of Tickets for each event (and in some cases, per tour comprising several events). This number is included on the first purchase page and is verified with every order. This policy is in effect to discourage and prevent unfair ticket buying practices. Tickets may be restricted to a maximum number per person (or business, as applicable), per credit or debit card and, for some events or tours, a restriction may apply per household as well. We reserve the right to cancel any order(s) for Tickets purchased in excess of the relevant limits without notice..

  • You are not entitled to purchase any Tickets as a trader acting in the course of business with the intention of reselling your Tickets for profit unless formal written permission is given by us and the relevant Event Partner in advance. If we discover or have reason to suspect that you have purchased and intend to resell, or have sold Tickets in breach of this clause, we reserve the right to cancel your Tickets without notice.

  •  You may not resell or transfer your Tickets if prohibited by law. In addition, Event Partners may restrict or prohibit the resale or transfer of tickets for some events. Any resale or transfer (or attempted resale or transfer) of a ticket in breach of the applicable law or any restrictions or prohibition imposed by an Event Partner is grounds for seizure or cancellation of that Ticket.

  •  Tickets purchased from us may not:
    (a) be used for advertising, promotions, contests or sweepstakes (or for other such similar commercial gain); and/or
    (b) be combined with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for sale or other distribution,
    unless formal written permission is given by us and the relevant Event Partner in advance and provided that even if such permission is granted, use of our or any Event Partner’s trade marks and other intellectual property is subject to the express prior written consent of the owner.



  •  Please note that advertised start times of events are subject to change.

  •  Tickets are sold subject to the Event Partner's right to alter or vary the programme of an event due to events or circumstances beyond its reasonable control without being obliged to refund


  • 11.1 If an event is cancelled, rescheduled or materially altered, we will use reasonable endeavours to notify you once we have received the relevant information and authorisation from our Event Partner. However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event.

  •  Cancellation: If an event for which you have purchased Tickets or Packages is cancelled in full (and not rescheduled), your order will be cancelled, and you will be refunded the Sale Price of your Tickets or Packages (Service Charges and Order Processing Fees may be non-refundable). If you have purchased Tickets or Packages for an event takes place over several days and one or more days (but not all days) are cancelled, you may only be offered a proportionate partial refund.

  • Rescheduling: If an event for which you have purchased Tickets or Packages is rescheduled, Tickets and Packages will usually be valid for the new date (or you will be offered Tickets or Packages of a value corresponding with your original Tickets or Packages for the rescheduled event, subject to availability). If you notify us within the specified deadline that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets or Packages (Service Charges and Order Processing Fees are non-refundable). Failure to notify us within any specified deadline that you are unable to attend the rescheduled event will be deemed to be a reconfirmation of your order for Tickets or Packages for the rescheduled event, and you will not be able to claim a refund.

  • Refunds will be made using the same means of payment as you used for the initial purchase.


  • Tickets and Packages cannot be cancelled, exchanged or refunded after purchase,


  • The terms “including”, “include”, “in particular”, “e.g.” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

  • 14.2 The headings used within this Purchase Policy are for reference purposes only and do not affect its interpretation. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Purchase Policy.

  • 14.3 Capitalised terms in this Purchase Policy shall have the special meaning ascribed to them as set out within this Purchase Policy.


  •  You represent and warrant that the information that you submit to us in relation your account and in your use of the TM Services is true, accurate and complete and you will not use any false information, including contact information. You further warrant and represent that you are aged 18 years or over and can enter into legally binding contracts.

  •  You represent and warrant that in using our website, you shall comply with all applicable laws and regulations, along with the terms of this Purchase Policy and any other applicable terms and conditions.

  •  You hereby indemnify and hold harmless us and our affiliates along with their respective officers, directors, employees and agents (the “Indemnified Parties”) against any losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered by any Indemnified Parties arising out of or in connection with your breach of this Purchase Policy or any other applicable terms and conditions, breach of any applicable laws or regulations, or breach of any third party rights.



  • To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner):
    (a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner;
    (b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partner’s negligence); or
    (c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Purchase Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations.

  • To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of the TM Services and/or any purchases made under this Purchase Policy. In particular please note that:
    (a) personal arrangements and expenditure, including travel, accommodation, hospitality and other costs and expenses incurred by you relating to an event which have been arranged by you are at your own risk, and neither we nor the relevant Event Partners shall be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of an event for which you have purchased tickets under this Purchase Policy; and
    (b) neither we nor any relevant Event Partner shall be responsible or liable to you for any loss of enjoyment or amenity, including where an event has been cancelled, rescheduled or altered; and
    (c) neither we nor any relevant Event Partner shall be responsible or liable to you (and you will not be entitled to any refund) if admission to a venue or event is refused or revoked at any time as a result of your breach of any Event Partner’s terms and conditions.

  • 16.3 Unless otherwise stated  our and any relevant Event Partner’s liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any Items you have purchased shall be limited to the price paid by you for the Items, including any Service Charges but excluding any Order Processing Fees.

  • 1We are not responsible for any internet connection errors experienced while using the our website or apps

  •  We are not responsible for the actions or failures of any Venue, performer, promoter or other Event Partner. Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. Neither shall we be liable for any loss or damage sustained to your property or belongings, or those of any guests under your booking, attending an event.

  • We will not be liable to you for failure to perform any of our obligations under this Purchase Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). This clause does not affect the terms of any clauses specifically providing for a right of refund.

  • Nothing in this Purchase Policy seeks to exclude or limit our or any Event Partner’s liability for death or personal injury caused by our or any Event Partner’s negligence, fraud or other type of liability which cannot by law be excluded or limited.


  •  If we delay or fail to enforce any of the provisions of this Purchase Policy, it shall not mean that we have waived our right to do so.

  • We shall be entitled to assign our rights and obligations under this Purchase Policy provided that your rights are not adversely affected.

  •  If any provision of this Purchase Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Purchase Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately.

  •  If any provision of this Purchase Policy is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Purchase Policy.

  • Any of our and our Event Partners’ affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999. Except as provided in the previous sentence, this Purchase Policy does not create any right enforceable by any person who is not a party to it but does not affect any right or remedy that a third party has which exists or is available apart from the Contracts (Rights of Third Parties) Act 1999.

  • Nothing contained within this Purchase Policy and no action taken by you or us pursuant to this Purchase Policy shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent.

  • Any notice provided under this Purchase Policy shall be delivered upon receipt and shall be deemed to have been received at the time of delivery (if delivered by hand, registered post or courier) or at the time of transmission (if delivered by email).

  • This Purchase Policy shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with this Purchase Policy.


Cancellation Policy

  1. Where a cancellation is received 1 week or more prior to the event a 100% credit voucher will be issued to be used at another findsanta.com event within 14 months

  2. For cancellations received 6 days or less prior to an event no credit can be issued.

  3. Cancellations must be received in writing via email at findsantauk@gmail.com

  4. In the unlikely event that findsanta.com cancels or otherwise postpones an event findsanta.com is not responsible for travel, accommodation or other costs incurred.

  5. Intellectual property rights of all materials produced by, and or distributed by, or on behalf of findsanta.com is expressly reserved and any unauthorised duplication, publication or distribution is prohibited, all materials Copyright findsanta.com

  6. In the event that findsanta.com postpones or cancels an event, a refund or credit voucher  will be issued

  7. Findsanta.com is not responsible for any loss or damage as a result of substitution, alteration or cancellation/postponement of an event.Findsanta.com shall assume no liability whatsoever should an event be cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this event impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: fire, war, labour strike, weather conditions or other emergency.

  8. Governing law: This Agreement shall be governed and construed in accordance with the law of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts. Findsanta.com alone is entitled to waive this right and submit to the jurisdiction of the courts in which the client’s office is located.

  9. Client information is maintained on Findsata.com databases and is utilised by Findsanta.com to assist in the provision of products and services which are deemed to be relevant to clients. Communication may be by telephone, fax, email or other relevant means. As part of Findsanta.com training and security practices some video calls may be recorded.


  1. Any time-based discounts (e.g. early booking discount) offered require payment at time of registration and prior to the published cut-off date for such discounts.

  2. Additional discounts offered by Findsanta.com or selected partners also require payment at the time of registration and prior to any published cut-off dates.

Win A Sony PS5 Competition


TERMS AND CONDITIONS for “Win A Sony PS5” or (“the online Competition”). These specific terms should be read with our general competition terms at: http://www.findsanta.com which also apply to this Competition.



                i.            Entries are restricted to one entry per household.


               ii.            The only way to be in the draw to win the online prize is:


  1. Online at www.findsanta.com


  1. Online entry is free of charge.






i.  Answer the questions on the form and fully complete the competition entry form on the online competition page during the entry period.

i. There will be 1 winner, selected by random electronic draw from all correct answers when the competition closes. 



i. The winner will be contacted by a representative to claim their prize. If after 21 days a winner has not contacted Bauer Media to confirm their details, we will select a new winner.

ii. Each winner must fulfil all eligibility criteria (See 5. ENTRY RESTRICTIONS)



 i. Entries for the online competition will be open from 00:01am on 25th November  2020 (the “start date”) until 23:59pm on  22nd December  2020 (the “end date”).



1 x Sony PS5

i. The prize will be posted out as soon as possable





Entrants to the online competition must fulfil all competition the specific terms and conditions mentioned below, in addition to  Competition General Terms & Condition:


    i.            Our Competition General Terms & Conditions can be found here: https://www.findsanta.com


   ii.            Open to UK residents aged 18 years or over on date of entry.


 iii.            Our employees (and their family members) or employees of any company involved in the Competition, including the Prize Provider, are not permitted to enter.


 iv.            We reserve the right to disqualify any entrant or winner who does not comply with any of the eligibility criteria and/or is in breach of these Terms. We reserve the right to repeat the competition mechanic or any stage of it in order to draw a winner that fulfils all of the eligibility criteria and is in compliance with these Terms.


 6.1 findsanta.com is the trading name of Shaw & Partners the Prize Provider



Names, email addresses, and /or telephone numbers (which, for all SMS competitions, will be shared with our SMS provider,) will be collected and used to process entries. Winners details may be given to the Prize Provider to arrange delivery of the prize.  Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have, your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent. For more details, see:  http://www.findsanta.com



By entering this Competition, you are consenting to our use of your entry both to publicise this Competition, our radio station or any other radio station which we own or control. This means that we may use all names, images, descriptions, photographs video footage, and other information, which you’ve submitted on entry, in any media, without paying you and without any time restriction. You also agree that we may film, record or photograph you in connection with the competition and /or the Prize (if you win!). We will own these films, recordings or photographs and we may use them publicly, including on the internet, for our radio broadcasts and/or for any promotional purposes. You will also have waived any moral rights or right to payment that you may have had.



         i.            Entries that don’t comply with these terms won’t be accepted and you may be disqualified if we think you’ve breached them.

        ii.            Participants may only enter once

      iii.            If there is a dispute about the operation of the Competition or correctness of any answers given, our decision is final and no discussion will be entered into on this subject.

      iv.            The correct answers to questions must exactly match our answers to win.

        v.            We are not responsible if you fail to get through when you call / text to enter, or if you lose signal during a call.

      vi.            You are responsible for all costs of entry.

     vii.            You may be disqualified if you are incomprehensible, inaudible or if you appear to be driving, intoxicated or likely to offend listeners.

   viii.            Whilst on-air, you must not make inappropriate or offensive statements.

      ix.            As far as it is lawful to do so we and the Prize Provider exclude liability for any losses suffered in connection with the Competition / the Prize.

        x.            We may cancel / amend / end / suspend the Competition if we need to do so due to circumstances outside our control.



Any concerns? Please email: findsantauk@gmail.com

Concerns won’t be considered if made more than 14 days after the date the winner is announced.

 This competition is also subject to additional terms and conditions available at www.findsanta.com


Shaw & Partners Limited



1.1       The following terms and conditions are our “General Terms” and they apply to every “Competition” (including but not limited to prize draws, giveaways, skill and talent competitions) that we, findsanta.com, promote and administer including without limitation on radio, in magazines, online and/or on mobile. 

 1.2     Each Competition may also have its own specific terms and conditions explaining how to enter, what the opening/closing dates and times are, what the Competition winner’s prize will be etc. These “Specific Terms” will, as applicable, be broadcast on-air, published in the relevant magazine and/or published on the website of the radio station, magazine, “Winsomething” or “Clicks Win” webpage that is promoting the particular Competition.   

 1.3      These General Terms shall apply in addition to any Specific Terms which may also be in place for a Competition or prize draw on any platform.  You should always read these General Terms together with the Specific Terms. If any Specific Terms conflict with these General Terms, the Specific Terms will prevail. 

 1.4      These General Terms may be amended at any time without prior notice.  We may change these General Terms at any time so you should check this page regularly for any changes. Changes will apply from the date that they are published on this page. It is your responsibility to ensure you review the current General Terms as well as Specific Terms before entering any Competition or prize draw of the Promoter. 

 1.5 By entering any Competition you are accepting that you will be legally bound by these General Terms and the applicable Specific Terms. If you do not agree with any aspect of the General Terms or Specific Terms then you should not take part in the Competition. 

1.6 We recommend that your print and store or save a copy of these terms and conditions for future reference during the Competition. 


2.1      The "Promoter" of a Competition is the person legally responsible for administering it. For our Competitions, unless otherwise specified in Specific Terms its Shaw & Partners Limited 

 2.2       If you have any concern in relation to any of our Competitions, you can contact us by: 

(a)    first, contacting the publication or radio station which promoted the Competition using the contact details provided in the Specific Terms; or 

(b)    if you have entered a Competition on one of our “Winsomething” or “Winit” web-pages, please email: Findsantauk@gmail.com;



 3.1      Entrants must meet all eligibility requirements as specified in the Specific Terms.  Entrants must be residents of the United Kingdom and must be aged 18 years or over at the time of entry, unless specified in the Specific Terms or otherwise. The Promoter will not delver any prizes to any address outside the United Kingdom. 

 3.2       Where Competitions are open to children (aged 15 or younger) and/or young persons (aged 16 or 17), the age requirements for the Competition will be publicised in the Specific Terms as applicable. We reserve the right to request parental permission for children or young persons to enter and/or require that a release form be signed if we feel in our sole discretion that this is appropriate.  


3.3       Certain Competitions may have additional eligibility requirements such as residential postcodes, valid passports, visas, driving licences, good physical health etc. All eligibility requirements will be detailed in the applicable Specific Terms. 

3.4       Whether any eligibility requirement has or has not been met is always at our sole discretion and we may require evidence or confirmation from entrants before awarding prizes. 

3.5      FindSanta.com  employees and their immediate families (including any live-in partner) and the employees of any third-party sponsors, prize providers or their immediate families are ineligible to enter. Any such entries are invalid.  

3.6Use of a false name or address will result in disqualifications. 

3.7Entries made online using methods generated by a script, macro or the use of automated devices will be void. Further information appears at 4.10. 


4.1       Premium rates: Some Competitions may be entered by premium rate calls or texts. We will clearly identify when this is the case and the following additional conditions will apply to such Competitions: 

 a)          you should always have the bill payer's permission to enter using a premium rate method;  

b)   we will always state the amount of any additional cost to your normal cost of calling or   texting as accurately as possible. However, network providers may charge varying amounts for these types of call, so the total cost of your call may be more than we state. We encourage you to check with your network provider; 

c)   invalid or unsuccessful entries made via these methods may still be charged. Entries that are submitted before lines open or after lines close will not be entered in the Competition but you may still be charged for your call or text 

d)   where entry is by telephone, entries that are submitted before lines open or after lines close will not be entered in the Competition but we cannot guarantee that entrants will not be charged for the call or text made. 

e)     where a Competition allows you to enter using SMS, you need to have a compatible phone and be using a network provider and on a tariff that permits text messages to our premium rate number (if applicable). SMS entries are deemed to be received on arrival, not when they are sent from your handset. SMS entries must be sent to the correct number or shortcode and must include the correct keywords or other answer format set out in the Specific Terms. Entries which fail to do so will be invalid.  

f)     In order to enter SMS entrants should send an SMS to the shortcode as advertised and/or indicated in the Specific Terms. The charge per SMS will be the cost indicated in any SMS invitation to enter and/or any Specific Terms (if premium rate) plus any applicable standard network charges. The total cost of an SMS (whether premium rate or standard network rate) will be dependent on an entrant’s own network. If you fail to pay for any entry which has an entry fee, we may exclude that entry and any associated bonus free entries. 

g)    SMS entrants to premium rate SMS competitions will receive an SMS text message confirming their entry. SMS entrants may opt out of receiving additional marketing messages at any time (please see section 9 of these General Terms). 

h)     By choosing to enter by SMS text message, you agree to receive marketing communications from us in respect of similar products, services or Competitions. You can opt out of receiving further marketing by texting STOP to the relevant shortcode number. Texting STOP will cost one standard network rate message. 

i)    We will always comply with the Phone-paid Services Authority (“PSA”) code of conduct in relation to premium rate Competitions. PSA is the UK regulator of premium rate services and you can access their details here: http://psauthority.org.uk/for-consumers.  Any data collected from entrants by PSA may be used by PSA for regulatory purposes. 

4.3       On-Air Competitions 

 In relation to on-air Competitions, time constraints mean that we will proceed to the next caller if any caller does not answer our call promptly or if the telephone line drops out or breaks up during our call. We will have no liability to any caller who does not answer our call promptly for whatever reason,

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