Frequently Asked Questions
I Can't See Where I can Add More Than One Child?
If the drop down menu is missing from the booking page then we only have one space left for that time.
I can't Seem Book The Date & Time I Want?
If the time slot is not showing it means unfortunately all sessions are booked and sold out.
Are Refunds Available If I change My Mind Or Visit Date?
Sorry we offer no refunds unless the event is cancelled, we are sorry however be assured all proceeds from ticket sales go to charity.
I've Made A Booking And Would Like To Add Extra Children To My Booking But All The Spaces Are Sold Can You Just Squeeze 2 Children In
Sorry, for Santa to see as many children as possible every minute is taken with no capacity to see anyone else. If we were to add only 2 children it would cause everyone behind you to wait an extra 5 minutes not just in your time slot but everyone that day and cause every session to be late.
Do Adults Need To Pay?
Why should you have to pay to see your Child meeting Santa? Adults are free accompanying children. MAX GROUP SIZE IS 6
I've Lost Or Never Received My Booking Conformation
Before contacting us please search " YOUR BOOKING" OR "Find Santa" in your inbox and check your Span and Trash folders.
CLICK HERE IF YOU NEED FURTHER HELP
Can I Take My Own Pictures?
Of Course you can, this is Santa's Grotto we have no Grinch saying no. However remember a picture is included with your visit as well as a sweet treat. With only a limited with Santa your child won't have time for any portrait photography
Are Pets allowed to see Santa?
Santa loves all animals, however some children do have allergies and reactions so we are sorry to say pets are not allowed
I've booked the wrong location can I use my tickets at your other Venue?
Sorry no, tickets are only valid for the date, time and location shown. We are sorry however be assured we support a number of charities
I've booked one space but needed 2 can I add an extra child?
Only if a ticket is available, if not you will need to select a new time slot that has space for 2 children and re-book. All tickets are now listed, no ticket no entry. We are sorry however be assured we support a number of local charities
Where is the West Midlands Grotto Located?
The West Midlands Christmas Grotto is located in Cannock within the Cannock Shopping Centre the Christmas Grotto address is Market Pl, Cannock WS11 1WS
Do babies and small children require a ticket?
If a baby is going to meet Santa and be on the photo they will require a ticket of their own
How Do I book The Crazy Golf ?
You can book the crazy golf separately at www.thepuzzleroom.co.uk its only £2.50 !
How Do I book Soft Play?
You can book Soft Play separately at www.thepuzzleroom.co.uk its only £2.00 !