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Lost Tickets / I Never Received An Email

Each season we send over 100,000 email confirmations, the vast majority over 99% are received with no problems. However when we do received enquiries for lost emails they are usually for the following reasons:

The email entered was incorrect or the email has gone into a spam or trash folder.


Your Confirmation Email Looks Like This


This is all you need to bring with you on the day of your visit to Santa, it can be printed or simply shown on your mobile phone.

If you are experiencing difficulties locating it, simply search Find Santa in your inbox, spam or trash folder. If you need assistance then please use the Lost Ticket form below

Missing Email Confirmation

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